Using our business software solutions to solve everyday business challenges.
With an insurmountable number of business technologies you could choose, it’s no wonder you get frustrated in picking “just the right solution.” Before you get lost in the lists of feature functionality and capabilities, turn to the experts at SVA Consulting. We’ll help you determine what software you should select based on your unique organization.
We have a wide variety of solutions offering flexibility to meet your needs. These include traditionally licensed or SaaS-based options that offer a choice of deploying them on your premise or in the Cloud. We often can supplement these solutions with specific industry related software packages or add-on modules to connect your systems for even more power.
Accounting Software and ERP Systems
Is your financial technology growing with your business?
Accounting and Enterprise Resource Planning (ERP) systems aren’t something you change often. In fact, if you own a business for 20 years, you may only use one to two systems during your tenure. The reality is that your accounting and ERP system can be the lifeblood of your business. How it supports your business can heavily impact your company's performance.
A question to ask yourself: "Is my system supporting my business by making us more efficient to leverage our growth, or is it getting in the way of keeping our business operation from running smoothly?"
If you are using ancillary systems, including database and spreadsheet applications to supplement your accounting or ERP system, then the system you use likely no longer supports your business needs and could be impacting your profitability.
Our professionals have helped hundreds of businesses gain efficiency by replacing antiquated or no longer applicable accounting and ERP systems for our clients. Here are a few real-life stories of how SVA Consulting has helped other companies:
An international life sciences company, headquartered in Wisconsin had reached the end of life with a highly customized ERP solution. The technology was extremely dated, running on hardware and operating systems that were no longer supported. To make matters worse, the software was customized and supported by just a few individuals, each approaching retirement age. The organization's bottom line suffered because of an inability to gain any competitive advantage through their use of technology, but as importantly, the age of the software and lack of resources to support the system represented a true risk to the sustainability of the organization.
SVA introduced them to Acumatica ERP along with the Acumatica xRP Development Framework. Acumatica ERP offered a robust, feature-rich ERP foundation using browser-based technology and offering a choice to either deploy on premise or in the cloud. By further leveraging the Acumatica xRP Development Framework, the organization was able to augment their core ERP solution by developing highly tailored functionality not found in off-the-shelf solutions to meet the needs of their agricultural base of customers. By using a framework to develop, they were able to inherit a number of software components necessary to sustain their investment in technology over time. They also have the added benefit of developing in common languages like C#, meaning resources available to support the system are readily available rather than limited to just a few.
A niche food manufacturing company's business continued to grow and flourish while their business automation systems were unable to keep pace. Compliance requirements to track raw materials and finished products using lot controls were managed manually, making it difficult to continue to grow the business profitably. The idea of a compliance audit was greatly feared due to the enormous amount of manual effort that would be required. Barriers also started to appear in the customers they could service without an automated system.
SVA Consulting reviewed their business operations and recommended the implementation of a Microsoft Dynamics® ERP solution that could easily be configured to meet their needs. Lot control data is captured when raw materials are received and used throughout production. Lots are assigned to finished goods, resulting in cradle-to-grave reporting of materials used and customer sales. Gone are concerns related to potential audits and recalls as the information is readily available to the company should a product issue occur. They are now able to meet the needs of larger customers and governmental clients by providing a fully-automated compliance solution.
A distributor of promotional materials had a fairly common problem, their sales team needed access to customer sales information to manage their customer relationships, but the finance team didn't want to grant them access to the financial system. In order to grow their business and remain competitive, management was stressing the importance of staying in front of their customers and exhibiting knowledge of buying habits and patterns, information only stored in the company's ERP system.
SVA Consulting was able to leverage this distributor's use of Microsoft Dynamics® CRM by providing integration with their Microsoft Dynamics® ERP system. Customer master information continues to be owned by the financial system, but it's synchronized with Microsoft Dynamics® CRM to ensure consistency. The sales team has access to customer order and invoice history from within the CRM system without ever needing to access the ERP system. This information is leveraged on a continual basis to ensure they are contacting each customer during their traditional buying season.
Customer Relationship Management
Helping you improve customer relationships with customer management services and relationship management strategy.
Time means money. In today's fast-paced and competitive sales environment, wasted time means wasted opportunities to grow your business. Too often, those
opportunities are gone forever.
Companies employing a formalized CRM strategy and sales process are well-prepared to act quickly and decisively when opportunities present themselves. In many
cases, that can actually accelerate the sales process!
We work with clients to implement solutions that work, instead of software that is poorly used. Our project methodology includes a thorough discovery of internal
and external challenges used to develop a long-range vision and strategy. From that strategy foundation, we develop functional project phases which are logical,
practical and profitable.
Here are a few real-life stories of how SVA Consulting has helped other companies:
A well-known manufacturer of specialized computer accessories was struggling with how to deal with their expiring patents. Other companies were producing cheaper imitation products, eroding their sales and margins. This was the first time in the company's history that real competition for their market was experienced. The pain was evident in lost revenue for the company and sales teams.
SVA Consulting worked with the company to better understand how they attract new business and retain existing customers. The strategy was to identify internal projects that would immediately pay dividends and one users could embrace. It was critical we drive real revenue opportunities and keep the process easy to use and manage. By leveraging a combination of reliable CRM data with marketing automation best practices, we helped the company do three key things:
- React immediately and appropriately when opportunities or challenges appeared
- Communicate clearly the value proposition of their products and experience
- Maintain "top-of-mind" presence by automating the nurturing of all leads, prospects and customers
A prominent insurance company was challenged to provide their outbound sales force with timely information about their customers and prospects. While on the road, the sales reps would routinely need to access information and their only option was to call the home office for assistance. This would generally require a lot of research and long phone calls to disseminate the information completely and accurately. Needless to say, the time spent on the phone meant less time in front of clients and prospects.
Our professionals solved the problem through a series of data migrations into Microsoft Dynamics® CRM. Several data sources were identified as critical to the sales process, and merging that data into a single source was necessary for success. Once the migration and data cleansing was complete, we delivered CRM to their outbound sales force on their iPads. Instead of carrying bulky computers that took forever to boot, the reps had a lightweight, powerful and flexible device at their fingertips that could facilitate the sales process, as well as deliver presentations and other documentation to their clients and prospects in a professional manner.
The inside support team ran CRM through Microsoft Outlook and could immediately see the information the sales reps entered into CRM from their iPad. This nearly instantaneous transfer of customer knowledge helped to streamline and shorten the sales cycle, while the company saw revenue growth of 8% after the first quarter of use!
A regional developer of hotel properties was looking for a centralized database to manage all aspects of property development, construction and hotel management. Prior to CRM, they used a number of independent spreadsheets on a number of local computers. Sharing of information was tedious and sometimes impossible. And because the information was not centralized, many times duplicates of the same data or spreadsheet existed. Managing the cleanup and data synchronization effort was incredibly time consuming and expensive.
SVA Consulting worked with the company to identify key information that needed to be available to all users and then tailored CRM with additional data records that allowed that data to be managed properly. Most important, the central CRM database was accessible to users through their Microsoft Outlook email client and on their Android phones which eliminated access issues from the field as well.