Field Service Automation from SVA Consulting
Realize increased revenues, reduced costs and satisfied customers!
Field service has been undergoing a revolution. Cloud and mobile technologies are enabling companies to deliver efficient, scalable and profitable field service.
In 2016, CFO Research surveyed 126 corporate finance executives about post-sales service. When asked what changes would provide meaningful financial benefit to their companies:
said improving customer satisfaction
said eliminating redundant or duplicated work
said taking better advantage of sales opportunities from post-sales service activities
Perhaps most importantly, 78% of the financial executives surveyed said, “Post-sales service will become an increasingly important differentiator for my company.”
SVA Consulting can provide your company with the strategies, technology, information and analytics to make field service a profit center for your company, allowing you to make customer service a competitive advantage!
Our clients have realized the following benefits
after automating their field service teams:
Increased cash flow turnaround by reducing the invoice paperwork cycle by as much as 60 days
Increased field technician utilization by 30% after identifying and addressing scheduling inefficiencies
Reduced travel time - and associated vehicle costs - by nearly 40% through the use of route optimization
SVA Consulting Field Service – powered by Microsoft – drives value across the enterprise.
- Rapid and On-Demand Configuration
- Robust Reporting and Business Intelligence
- Revenue Expansion and Growth
- Delivering Productivity Gains
- State-of-the-Art Routing and Scheduling
- Advanced Business Process Workflow Automation
- Improved Resource and Asset Utilization
- Increased Productivity
- Enhanced Coordination with Dispatch
- Electronic Capture of All Information, Including Signatures
- Familiar Format with Native Apps
- Flexible Deployment Options with Off-the-Shelf Functionality
- Highly Scalable Software Platform
- Comprehensive Integration with Existing Apps
- Improved Customer Experience
- Faster Response and Ticket Closing
- Better Visibility and Status Information
- Driving Customer Loyalty