Field Service Automation from SVA Consulting

Realize increased revenues, reduced costs and satisfied customers!

Field service has been undergoing a revolution. Cloud and mobile technologies are enabling companies to deliver efficient, scalable and profitable field service.

In 2016, CFO Research surveyed 126 corporate finance executives about post-sales service. When asked what changes would provide meaningful financial benefit to their companies:

 
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85%

said improving customer satisfaction

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71%

said eliminating redundant or duplicated work

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70%

said taking better advantage of sales opportunities from post-sales service activities

 

Perhaps most importantly, 78% of the financial executives surveyed said, “Post-sales service will become an increasingly important differentiator for my company.”


SVA Consulting can provide your company with the strategies, technology, information and analytics to make field service a profit center for your company, allowing you to make customer service a competitive advantage!

Our clients have realized the following benefits
after automating their field service teams:

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Increased cash flow turnaround by reducing the invoice paperwork cycle by as much as 60 days

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Increased field technician utilization by 30% after identifying and addressing scheduling inefficiencies

Reduced travel time icon

Reduced travel time - and associated vehicle costs - by nearly 40% through the use of route optimization


SVA Consulting Field Service –
powered by Microsoft – drives
value across the enterprise.

executive-management

EXECUTIVE MANAGEMENT

  • Rapid and On-Demand Configuration
  • Robust Reporting and Business Intelligence
  • Revenue Expansion and Growth
  • Delivering Productivity Gains
OPERATIONS MANAGEMENT

OPERATIONS MANAGEMENT

  • State-of-the-Art Routing and Scheduling
  • Advanced Business Process Workflow Automation
  • Improved Resource and Asset Utilization
MOBILE RESOURCES

MOBILE RESOURCES

  • Increased Productivity
  • Enhanced Coordination with Dispatch
  • Electronic Capture of All Information, Including Signatures
  • Familiar Format with Native Apps
IT ORGANIZATION

IT ORGANIZATION

  • Flexible Deployment Options with Off-the-Shelf Functionality
  • Highly Scalable Software Platform
  • Comprehensive Integration with Existing Apps
END CUSTOMERS

END CUSTOMERS

  • Improved Customer Experience
  • Faster Response and Ticket Closing
  • Better Visibility and Status Information
  • Driving Customer Loyalty

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