Strategy alone doesn’t deliver results — operating models do. Many organizations struggle not because they lack direction, but because roles, decision rights, governance, and ways of working are unclear, inconsistent, or misaligned with business goals.
SVA’s Operating Model Design offering helps intentionally define how work gets done across the organization. We design structures, roles, decision frameworks, and governance models that enable accountability, compliance, and effective execution while remaining flexible enough to scale as the business evolves.
We help you move from ambiguity and friction to clarity and confidence — today and into the future.
Here’s how you’ll benefit from our approach
Clarify roles, responsibilities, and decision rights
Strengthen accountability and execution
Support compliance without slowing the business
Align the organization to strategy and priorities
Create a scalable foundation for growth and transformation
OUR APPROACH
Build an operating model that works harder
We assess how work gets done today, including organizational structure, roles, decision-making, governance, and handoffs. This exercise reveals friction points, misalignment, and risks that impact performance and accountability.
We design a future-state operating model aligned to strategic priorities. This includes defining roles and responsibilities, decision frameworks, governance structures, and interaction models that enable clarity and speed.
We support implementation through change enablement, leadership alignment, and integration with processes, systems, and performance management — ensuring the operating model is adopted, reinforced, and scalable over time.
Frequently asked questions
Common triggers include growth, restructuring, mergers, new strategies, technology transformations, or persistent execution challenges.
Organizational structure is one component. Operating model design goes further by addressing how decisions are made, how work flows, and how governance operates across the business.
Operating models must align with processes and enabling systems. This work often integrates with Business Process Optimization, Systems & Data Strategy, and AI Enablement initiatives.
No. Our focus is on right-sized governance, providing clarity and control where needed while enabling teams to move faster.
We embed adoption through leadership alignment, change management, and performance measures that reinforce new ways of working.
