Andrea Hayes Discusses AI Adoption and Business Value on Acumatica ERP Podcast

 

Andrea Hayes, Principal at SVA Consulting, recently joined host Stephanie McColly, Chief Marketing Officer and EOS Integrator at Crestwood Associates, and fellow Acumatica partners on the Acumatica ERP Podcast to discuss how businesses can use artificial intelligence (AI) to improve operations, increase efficiency, and drive growth.

During the episode, Andrea shares why successful AI adoption starts with a strong technology foundation and a clear understanding of business needs. She explains how enterprise resource planning (ERP) systems like Acumatica provide businesses with better access to their data, while AI creates new opportunities to analyze information, automate repetitive tasks, and make more informed decisions.

One of the challenges Andrea sees is businesses exploring AI without first identifying the problems they want to solve. Instead, she encourages organizations to start with a specific business need, focus on smaller projects with measurable outcomes, and evaluate whether AI is the right solution. In some cases, existing automation tools or system integrations may be better suited to address operational inefficiencies.

The conversation also explores the importance of keeping people at the center of AI adoption. Andrea emphasizes that AI offers value beyond reducing costs, particularly when businesses use the technology to strengthen employee capabilities rather than replace them. Building trust, providing training, and helping employees feel comfortable experimenting with new tools can make a significant difference in long-term adoption.

Andrea brings extensive experience helping businesses improve operations through ERP technology, business intelligence, and AI solutions. At SVA Consulting, she works with organizations to connect their systems, streamline processes, and use technology to support business growth.

Listen to the full episode of the Acumatica ERP Podcast to hear more about identifying valuable AI opportunities, building a strong foundation for adoption, and balancing technology with human judgment.

Listen to the podcast: S2.E2 - AI Meets ERP | Acumatica ERP Podcast