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SVA's Data Warehouse Expertise Benefits Milliman

"SVA took the time up front to understand globally what we were attempting to do for our clients."
Chad Karls
Principal and Consulting Actuary
Client:
Milliman
Industry:
Professional Services
Business need:
Data Warehousing & Dashboarding
Topic:
Business Intelligence (BI)
Services:
Enterprise Data Warehouse, Analytics, Dashboarding
Platform:
Private Cloud, SQL Server Databases, MS SQL Server SSIS

Partnering to Reduce Rising Defense Costs Through Advanced Analytics

Milliman is among the world’s largest providers of actuarial and related products and services. They provide expert guidance and advanced technology solutions to empower leading insurers, healthcare organizations and employers to protect the health and financial well-being of people everywhere.

SVA Consulting (SVAC) partnered with Milliman’s Datalytics Defense® leadership to address questions around defense costs and to specifically determine why costs have continued to grow year after year for insurers and self-insurers.

Understanding the Drivers Behind Escalating Defense Costs

Milliman wanted to identify what factors influence higher defense costs and to provide actionable advice to insurance carriers that could actually save them money.

Automating and Scaling Predictive Analytics for Actionable Insights

Milliman uses a variety of predictive analytics methodologies, including data mining, statistical models, and machine learning techniques, to hone in on which claim attributes drive increases in loss and expense costs. This is the area where SVA Consulting positioned itself as Milliman’s strategic partner.

We collaborated with their team to make the identification of analytic attributes and credibility-weighted models automated and scalable to a national footprint of clients. The proprietary algorithms are designed to adjust individual claims based on numerous risk attributes, resulting in an even playing field when making comparisons.

Using the adjusted claims, SVAC provided a dashboard tool that compares lawyers and claims adjusters to their peers to help determine who is ineffectively managing claims and to deliver actionable insights about a company’s risk profile. This technology, paired with Milliman’s expert consulting and knowledge of the industry, allows insurance carriers to reduce their defense costs significantly.

Millions in Savings Through Scalable, Enterprise-Grade Technology

  • Built interactive dashboards that provide insights about attorneys and claims adjusters to insurance carrier clients, enabling them to realize millions of dollars in savings
  • Provided the ability for carriers to monitor the quality of claims and invoice data, driving behavior to improve data quality
  • Utilized the Milliman Datalytics Defense® team’s proof-of-concept algorithms and built them into an enterprise-grade automated data pipeline
  • Assisted Milliman in scaling the solution, enabling them to expand the market that this state-of-the-art technology can aid to include other property and casualty insurance markets

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